Frequently Asked Questions
General
Are your products Vegan and Gluten-free?
Yes, all our gummies and powders are vegan and gluten-free, ensuring they can be enjoyed by everyone regardless of dietary restrictions.
Where are NUTRISOUL products made?
Our products are proudly produced in Europe in a GMP-certified facility to ensure the highest quality and safety standards.
Are your products safe for children?
Our gummies are safe and effective for children. We recommended a child serving size of 1 gummy per day instead of 2. While our products are formulated for adults, we recommend consulting with a pediatrician before giving any supplements to children.
Can I Take These Gummies Alongside Other NUTRISOUL Products?
Absolutely, all of our products have been designed to be used in combination with each other so you can get the benefits of our whole range.
Do we offer any discounts or subscription plans?
Yes, we offer discounts for bulk purchases and a subscription plan that provides a monthly supply at a discounted rate.
Are the gummies safe for children?
We tend to advise that our gummies are safe and effective for children over the age of 5 years old. We recommended a child serving size of 1 gummy per day instead of 2. We also recommend checking with your child's doctor if you are unsure or have any concerns.
Can I take Novomins gummies whilst pregnant or breastfeeding?
We always recommend you speak to your doctor or physician before taking any supplements whilst pregnant or breastfeeding.
What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, please contact our customer service for a full refund.
How can I contact customer service?
You can reach our customer service team via email at support@mynutrisoul.com or via livechat and a representative will get in touch.
Ingredients
Do we use any chemicals in our supplements?
We’re proud to report that our supplements are all natural! All our flavours and colourings come directly from fruits and vegetables!
Can I eat a few extra gummies per day?
Although you can use our products in combination, we would recommend you stick to our recommended daily dosage. Should you have any concerns please contact your doctor or physician.
Do NUTRISOUL gummies contain gelatine?
We do not use gelatine in any of our gummy supplements but an alternative which is pectin. Go to our ingredients page to learn more.
Subscribe & Save
How do I create a subscription?
To create a subscription order, please click a 'subscribe and save' option when placing an order. Continue to checkout, enter your billing and shipping information and place the order as you would normally.
How do I cancel an order linked to a subscription?
If an order has been created linked to a subscription and you wish to cancel, please please contact support@nutrisoul.com and we would be more than happy to help or you can login to your account and cancel the subscription.
How often do I receive my subscribe and save products?
Subscriptions are monthly on all products that are a 30 day supply. Your order is usually dispatched in time so that you receive it within 1-3 days the following month from your initial purchase. Weekends, can affect delivery, should you have concern about your delivery please contact support@nutrisoul.com.
Account Related
Do i need an account to place an order?
You do not need to have an account to place an order, however creating an account will allow you to view all of your previous orders in one place.
How do i use my discount code?
To redeem a discount code, add products to cart then proceed to view cart. You can then click on the black button that leads to checkout. There, on the right hand side, you will see a text box where you can type in the code. Once you click ‘apply’, the discount should appear in the price breakdown below.
Can i delete my account?
Yes, you can delete your account anytime, just give us a contact by email or telephone to make things simpler.
